Professional customer care
Training for the inside account management –This interval training conveys personal assurance and self-confidence on the phone. Effective communication techniques, even with difficult customers, claims and complaint discussions are just as important as increasing personal impact. Good relationship management as well as self-confident and self-motivated action are central themes of this training.
![IMG_1125](https://next-com.de/wp-content/uploads/2022/06/IMG_1125-scaled.jpg)
Target group
- back-office sales
- customer care
- sales support
- sales assistants
- front desk people
Training goals
- Enjoying customer contact
- confidence on the phone
- Communicate and act convincingly
- Successfully manage customer relationships
- Efficient work in sales
Training content
The right mindset
- Goal-oriented “mindset” as a prerequisite for successful action
- Networked and entrepreneurial thinking and acting
- Self-motivation / dealing with setbacks
- Courage and assertiveness
Effective appearance
- Increasing the personal impact on the phone
- Self-image / external image
- Voice sets the mood
- Effective presentation
successful relationship management
- Customer-oriented action
- Personal level in dealing with customers
- build and maintain relationships
Effective conversational skills
- to be able to listen
- Ask the right questions
- Conduct difficult conversations confidently
- Avoid, recognize and resolve conflicts
- Use a complaint as an opportunity
- Courage to speak up about unpleasant things
- Professional telephone calls
- equality in conversation
self-organisation
- Goal-oriented work
- Importance of adequate preparation
- Customer-oriented offer
- Time management / setting priorities correctly
training forms
In-house training for your team
Individuelles Coaching
Training “on the Job”
„Wer immer tut, was er schon kann,
bleibt immer das, was er schon ist.“
A methodology for sustainable effective results
![Intervalltraining_basic_web](https://next-com.de/wp-content/uploads/2020/07/Intervalltraining_basic_web.png)
In order to achieve maximum and sustainable practice transfer, this training is positive, motivating and interactive and designed in interval mode. After each day of training, there follows a practical phase lasting several weeks with concretely defined goals for each participant. With practise reports on the following training day, combined with personal feedback/coaching, each participant is encouraged in his personal development.